1) CSC cannot be activated
- Verify partner link exists and partner status is operationally active.
- Verify
post_office_code is present (not blank).
- Verify branch assignment is correct for the region.
2) Status mismatch: CSC active but partner not active
Partner lifecycle may use approved in addition to active. Operational checks should treat approved as active-equivalent unless policy says otherwise.
3) Routing issues (branch/post office)
- If partner routing fields are missing, derive routing via join (from CSC centers).
- Fix the CSC routing first (branch assignment + post_office_code).
4) Booking/payment support case
- Ask for
booking_reference first.
- Collect module name (service/parcel/travel) and payment status evidence.
- Escalate if there is any mismatch between customer claim and system status.