Branch Office Coordination
Coordinate approvals, routing changes, and escalations safely.
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Quick Checklist
Use the same checklist wording across branches.
Require evidence for exceptions (audit JSON + screenshots).
Keep escalation bundles small but complete.
Coordination patterns
Partner approval oversight
Confirm partner identity and contact information.
Confirm mapping to intended branch coverage.
Ensure CSCs under the partner are onboarded with routing completeness.
CSC activation oversight
Confirm
post_office_code
present.
Confirm operator and shop identity fields are filled.
Confirm branch assignment matches area routing policy.
Escalation to Admin/Tech
Problem summary and timestamp
IDs: partner_id, csc_id, booking_reference (if relevant)
Audit JSON and screenshots