Troubleshooting
Common district issues and safe escalation steps.
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Quick Checklist
Collect references and screenshots.
Run audit and store JSON evidence with timestamp.
Escalate with a small, complete evidence bundle.
Common problems
1) Repeated routing issues in one area
Check if
post_office_code
is missing on active CSC centers.
Check if one partner has CSCs mapped across multiple branches.
2) Status inconsistency trend
Record the pattern and escalate with audit samples.
Confirm operational policy for "approved" vs "active" across modules.
3) Commission disputes increasing
Require
booking_reference
and screenshots for every dispute.
Check if disputes correlate with routing errors or missing mapping.
Escalation bundle
What happened + timestamp
IDs and references (partner_id, csc_id, booking_reference)
Audit JSON and screenshots