Troubleshooting

Common issues and safe escalation guidance.
Help Home / Troubleshooting
Back to Help Home

Quick Checklist

  • Capture screenshots and timestamps.
  • Collect IDs and references (booking_reference if booking-related).
  • Attach audit JSON output when escalating.

Escalation bundle

  • Problem summary + timestamp
  • Relevant IDs and references
  • Screenshots
  • Audit JSON (if applicable)
Location: /idsahome/partner/home-agency/help/
Version: 2026-02-04