CSC cannot be activated
Most common cause: missing post_office_code. Fix routing first, then activate.
Commission not visible
- Verify booking_reference exists and payment is settled.
- Ensure CSC and partner statuses are allowed.
- Escalate with booking_reference + module name.
Escalation template
Copy/paste to admin/branch:
Issue: ...
Module: service/parcel/travel
booking_reference: ...
Payment status: ... (attach screenshot)
CSC: ...
post_office_code: ... / missing