CSC Help / Guide
Static help pages (safe, no DB). Use this as the CSC operator reference pack.
Help Home
Open CSC Panel
Open Bookings
Open Commissions
Download DOCX (placeholder)
Sections
CSC Operator Guide
Roles, workflow, booking_reference, routing rules, do/don't.
Assisted Booking - Service
Step-by-step assisted service booking.
Assisted Booking - Parcel
Parcel booking steps, pickup/delivery notes, common errors.
Assisted Booking - Travel
Travel booking steps, passenger details, cancellation notes.
Commission Basics
Pending/credited/reversed, disputes, and checks.
Post Office Rules
post_office_code mandatory rule and routing checklist.
Daily Checklist
Operator daily checklist (fast).
Troubleshooting
Common issues: status mismatch, payment pending, missing post office code.
Quick rules (must follow)
Activation rule:
A CSC must not be activated without
post_office_code
.
Single reference:
Always record and share
booking_reference
for support, payment checks, and commission checks.
Open Daily Checklist
Open Troubleshooting