1) What is a CSC (IDSA context)
CSC is an assisted booking center (shop). The operator creates bookings for customers and supports them using the IDSA system.
2) Roles (who does what)
- CSC: Assisted booking center. Operator creates bookings and supports customers.
- Partner: Owns/manages CSC centers. Receives commissions based on bookings.
- Branch Office: Supervises partners/CSCs for routing and compliance.
- Admin: System owner/controller. Handles approvals and audits.
3) Login and daily workflow
- Use authorized login only (never share password/OTP).
- Check CSC status and routing before first booking.
- Do bookings, record
booking_reference, confirm payment status, then proceed.
- End of day: review pending items and raise issues early.
4) Assisted booking steps (summary)
5) booking_reference (meaning)
booking_reference is the single tracking ID. Use it for support, payment verification and commission checks.
6) post_office_code mandatory rule
Mandatory: A CSC must not be activated without post_office_code.
If missing, ask branch/admin to update routing before operating.
7) Commission basics
Commission may show as pending/credited/reversed depending on settlement and rules.
See
Commission Basics.
8) Common mistakes + Do/Don't
Do
- Confirm customer details carefully (mobile/name/address where required).
- Confirm payment success before confirming booking completion.
- Keep booking_reference recorded (daily log).
Don't
- Don't activate CSC without post_office_code.
- Don't mark payments as successful without confirmation.
- Don't share credentials or OTP with anyone.
9) Daily checklist
10) Support escalation (fast)
- Always provide:
booking_reference, module name (service/parcel/travel), and screenshot of payment status.
- If routing issue: include CSC name + current post_office_code (or "missing").