Area Management - Distributor - IDSA Help

Quick Checklist

Never activate CSC without post_office_code.
Confirm CSC branch_office_id matches the intended routing.
Track issues with a timestamped audit JSON + screenshots.

Network quality controls

Routing discipline

post_office_code must be present for active CSC centers.
branch_office_id must reflect the servicing branch for the area.
When routing is missing or inconsistent, do not guess - escalate with evidence.

Status discipline

Partner and CSC statuses must align with your operational policy.
If a CSC is active under a non-active partner status, record it and escalate.

Field coaching

Train operators on booking_reference: it is the primary identifier in disputes.
Use daily checklist enforcement (post office code, branch correctness, receipts).