Distributor Help

Sections

Distributor Overview
Distributor role and alignment with District/Branch.
Area Management
Manage partner/CSC network quality and routing discipline.
Partner and CSC Hierarchy
How the network is structured and what to monitor.
Commission and Targets
Non-financial wording: performance tracking and dispute handling.
Reporting and Audit
How to run and interpret audit_branch_partner_csc.php output.
Do and Don't
Rules that prevent routing errors and escalations.
Troubleshooting
Common distributor issues and escalation checklist.
Download (DOCX)
Download placeholder and offline DOCX instructions.

Quality control: Do not allow CSC activation without post_office_code.

Evidence-first: When a dispute occurs, collect booking_reference and screenshots before escalation.

Audit discipline: Run audits and store JSON with timestamp before proposing operational changes.