Partner and CSC Hierarchy - Distributor - IDSA Help

Quick Checklist

Every CSC must map to a valid Partner.
Partner is accountable for CSC compliance (routing, operator behavior).
Use audits to detect mismatches early (status and routing).

Hierarchy (simple)

Admin: policy, permissions, system-wide controls.
Branch Office: operational approvals, routing control within branch scope.
Partner: owns the relationship and is responsible for one or more CSC centers.
CSC Center: the operational unit that performs assisted bookings.

Responsibility mapping

Partner must ensure each CSC has correct post_office_code and branch assignment.
CSC operator must follow SOP for booking and payment handling.
Distributor monitors the network and escalates issues with evidence.

Common mismatch patterns

CSC marked active, but Partner not in an operationally-active state.
CSC active but missing post_office_code.
CSC branch routing differs from expected partner/area routing.