Do and Don't
Operational rules that keep routing and audit trails clean.
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No DB edits. No schema requests unless escalated and approved by Admin/Tech.
No CSC activation without
post_office_code
.
Always attach
booking_reference
to disputes and escalations.
Do
Run audits regularly and store JSON evidence with timestamp.
Coach partners/operators to maintain routing discipline.
Escalate with facts: references, screenshots, audit counts and samples.
Keep notes of what changed in workflow (not in DB).
Don't
Do not bypass approval SOP because of pressure or urgency.
Do not share credentials or reuse operator accounts.
Do not accept incomplete onboarding (missing identity/routing data).
Do not use unverified "fixes" that hide issues instead of correcting them.