Privacy and Data Policy

Privacy Policy

This policy explains how IDSA Marketing India LLP collects, uses, stores, and protects data across public website pages, user/admin/CRM panels, app modules, and IDSA Chat.

Data Minimization Consent and Control Security and Audit

How We Handle Data

1) Data We Collect

Identity data: name, mobile, email, account identifiers.
Business data: profile fields, category, address, service preferences.
Operational data: tickets, support requests, service workflow states.
System data: IP, browser, device metadata, and security logs.

2) Why We Collect It

To provide account access and service delivery.
To operate support, billing, and verification workflows.
To prevent abuse, fraud, and unauthorized access.
To improve stability, quality, and compliance readiness.

3) App and Panel Data

Actions in user/admin/CRM modules may generate audit events.
Critical operations may store verification and status history.
Fallback storage may be used when optional DB schema is unavailable.

4) IDSA Chat Data

Chat metadata and message records may be retained for support and safety.
Moderation signals may be processed to prevent abuse and fraud.
Users should avoid sharing highly sensitive data in chat unless required.

5) Sharing and Disclosure

We do not sell personal data.
Data may be shared with service providers only for operational delivery.
Lawful disclosure may occur when required by valid legal process.

6) Security Practices

Role-based access controls are applied across panels.
Operational logging is used for review and incident response.
Security hardening is continuously updated as part of platform governance.

7) Retention and Deletion

Data is retained only as needed for service, security, and compliance.
Retention windows may differ by module (billing, support, chat, audit).
Data cleanup may run periodically based on policy and legal requirements.

8) User Rights and Requests

You may request correction of inaccurate profile details.
You may request support for account access or policy clarification.
For legal requests, identity verification may be required before response.

By using IDSA services, you consent to this privacy policy and related terms. If you do not agree, please discontinue use and contact support for account closure options.